Refund Policy
At Urban Outlet, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and exchanges within 30 days of receiving your order. Please read our policy below and follow the instructions to ensure a smooth return or exchange process:
Returns
- You have 30 days from the date you received your order to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- You will need to provide proof of purchase for the return.
- Returns will be processed within 10 business days of receiving the returned item.
- Once your return is processed, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.
Exchanges
- If you would like to exchange an item for a different size or color, please initiate a return for the item you wish to exchange and place a new order for the desired item.
- Exchanges will be processed within 10 business days of receiving the returned item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
- Please inspect your order upon receipt and contact us within 48 hours if you believe the item is damaged or defective.
Non-Returnable Items
- We also do not accept returns on items that have been used or damaged by the customer.
How to Initiate a Return or Exchange
- To initiate a return or exchange, please contact us at info@urbanoutlet.com with your order number and the reason for the return or exchange.
- We will provide you with further instructions on how to proceed with your return or exchange.
- Address: 2801 Biltmore Park Dr, Orlando, United States
Contact Us
If you have any questions about our return and exchange policy, please contact us at info@urbanoutlet.com. We are here to assist you and ensure you have a positive shopping experience with us.